Press Releases

October 17, 2007 - Newest Voiyager features to be shown at Nuance Conversations customer and partner conference.

VoiceXML development lifecycle solution will dramatically reduce time to market challenges while raising application quality.

Phoenix, AZ. - October 17, 2007. Voiyagertm Dynamic Application Discovery will be a sponsor at Conversations 2007, an annual customer and partner conference hosted by Nuance Communications, a leading provider of speech and imaging solutions. This is an opportunity for leaders in speech technologies to see the latest version of Voiyager Dynamic Application Discovery - a breakthrough application testing solution that addresses comprehensive testing and quality assurance demands while dramatically reducing the time and effort required to design, deploy, and maintain VoiceXML applications.

"Nuance Conversations is a great venue for us to share Voiyager's latest capabilities," says Bruce Sherman, Voiyager Product Manager. "We have just added a state validation component that will allow quality assurance and business analyst teams to more effectively validate call flow logic against the business design requirements. This further extends Voiyager's value to the VoiceXML application lifecycle."

The leading industry analysts that have seen Voiyager have indicated that this is the first reasonable solution to address a problem that is costly to the service application industry.  "We have been engaged with technology executives at several Fortune 500 companies within the finance and insurance industries and they are confirming that the Voiyager technology will enable more efficient turnaround on their service application projects," says J.R. Sloan, Vice President of Product Management and Marketing for Syntellect. "The most common problem expressed to us by these companies is that they can't stay ahead of the demand for changes and updates to their critical service applications. The turn around time to define, implement, test, and deploy is too long and too costly."

Voiyager is the first application that provides 100% application analysis. No other full lifecycle testing methodology or product provides enterprises the validation that deployed applications are error-free. Higher initial quality applications are now possible through Voiyager's automated application discovery.

The Voiyager Early Access program is currently in progress and still accepting participants.

For information about the new Voiyager product please go to www.Voiyager.com.

About Syntellect

At Syntellect we help our customers create, maintain and continuously improve superior end-to-end service for their customers - personalized service that values their preferences from the way they contact a business, to the level of help desired. Our success is measured by our ability to implement and continuously support solutions for our customers. With more than twenty years of pioneering leadership and thousands of solutions deployed globally, Syntellect is a premier provider of enterprise-class contact center solutions for the high-technology, financial services, help desk, utilities, government, and consumer products industries.

Syntellect is headquartered in Phoenix, Arizona and has additional offices in North America, United Kingdom and India.

Contact: Bruce Sherman, Product Manager, Syntellect, +1-602-789-2784 or bsherman@syntellect.com.

About Nuance Communications, Inc.

Nuance is a leading provider of speech and imaging solutions for business and consumers around the world. Its technologies, applications, and services make the user experience more compelling by transforming the way people interact with information and how they create, share, and use documents. Every day millions of users and thousands of businesses experience Nuance's proven applications. For more information, please visit www.nuance.com.

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